Jobs, Apprenticeships & Kickstart

Apprentice IT Technician - Titus Salt School

Job Description:

The main objectives of the post are to provide 1st, 2nd Line ICT Support across the school organisation, assist with planning and development of strategic and technical programmes and be accountable for resolution of assigned ICT incidents, problems and changes within the school organisation and associates where appropriate.

You will be expected to utilise the IT Service Management Toolset to effectively manage user-based problems, incidents and changes, undertake duties in line with ITIL Framework where appropriate and contribute to the planning, development, design, organisation and monitoring of support systems / procedures / policies. You will also be required to interface with all members of the school population to inform, assist, report and resolve ICT matters where appropriate.

Range of duties:

Organisation:

  • Utilise the IT Service Management Toolset to effectively manage user-based problems, incidents, and changes
  • Undertake duties in line with ITIL Framework where appropriate
  • Contribute to the planning, development, design, organisation and monitoring of support systems / procedures / policies
  • Interface with all members of the school population to inform, assist, report and resolve ICT matters where appropriate

Technical:

  • 1st & 2nd line support of major Windows operating systems (including but not limited to Windows 10, Windows 11, Server 2012, Server 2012 R2, Server 2019)
  • 1st & 2nd line support of Microsoft Apps for 365 and associated underpinning services (including user administration)
  • 1st & 2nd line support of school-based applications and platforms (e.g., School Management Information System)
  • Appreciation / knowledge of Group Policies in a Microsoft environment
  • Appreciation / knowledge of DHCP and DNS in a Microsoft environment
  • Working knowledge of Active Directory (including the use of tools and methodologies e.g., ADSI and LDAP)
  • Appreciation / knowledge of common network data protocols (e.g., TCP/IP)
  • Appreciation / knowledge of VLANs
  • Knowledge of enterprise level networks and associated devices (including but not limited to switches, routers, Wireless Access Points and controllers, cabling and storage)
  • Knowledge of Education Technology including but not limited to data projectors, visualisers, interactive displays
  • Understanding of NTFS file permissions
  • Understanding of Microsoft Remote Desktop
  • Working knowledge of laser printers in a large organisation environment

Resources:

  • Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required
  • Provide ICT advice and guidance to staff, pupils, and others
  • Undertake research and obtain information to inform decisions

Supporting the School:

  • Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
  • Be aware of and support difference and ensure all pupils have equal access to opportunities to learn and develop
  • Contribute to the overall ethos / work / aims of the school
  • Establish constructive relationships and communicate with other agencies / professionals in liaison with teachers, to support achievement and progress of pupils
  • Attend and participate in regular team meetings
  • Participate in training and other learning activities as required
  • Supervise pupils on visits, trips and other out of school activities as required
  • To support, uphold and contribute to the development of the Council’s Equal Rights policies and practices in respect of both employment issues and the delivery of services to the community
  • Recognise own strengths and areas of expertise and use these to advise and support others

This vacancy is offered at National Minimum wage for age ranging from £4.62 ph to £8.91ph

Weekly Wage: £170

Employer Name & Location: Titus Salt School

Working week - contracted hours / full time / part time: Monday to Friday,

Number of vacancies & closing date for applications: 1

Duration – Perm / temp: 18 months

Qualification and educational requirements: Maths and English GCSE A-C,4+ or L1 equivalent

Essential Skills:  

  • A good standard of maths and English
  • Good communication skills
  • Good knowledge of IT systems and operating systems

Desirable Skills:

  • Confident working with both children and adults

Training provided:  

  • Level 3 Information Communications Technician apprenticeship standard, which includes:
  • Level 2 Functional Skills in maths and English (if required)

The weekly day release is online, divided between live online lessons with the tutor and one to one work on individual portfolios with an assessor. They can be attended at home or the workplace.

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