Jobs, Apprenticeships & Kickstart

Care Co-Ordinator - Assisted Lives

Job Description:

A care coordinator job is often the single most important role involved in the care of any individual service user. Supervising interdisciplinary care by bringing together the different specialists whose help the Service User may need, the coordinator is also responsible for monitoring and evaluating the care delivered.

Reporting to the Registered Manager, to oversee the management and operation of the day to day running of the service provisions through the Policies, training, supervision and guidance provided by the Company.


  • Ensure that staff training is updated as required to ensure a compliant staff team who are up to date with any current training requirements and legislative changes. Training is delivered by our In-House trainer.
  • Dealing with amendments to rotas throughout the week because of changes in Service User requirements or staff availability; to ensure efficient and effective service delivery; to provide short term cover for other Care Coordinators when they are unavailable.
  • To work with the Care Manager and the Council’s micro-commissioning platform, Continuing Healthcare Team and various other Stakeholders to take on new Service Users and meet the growth targets for the service.
  • To visit Service Users; review and formulate comprehensive Care Plans and risk assessments. Examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager in line with the company’s quality policy.
  • To ensure that newly recruited members of staff are assigned work on completion of their preemployment checks and training, minimising the time it takes to build their weekly hours in line with their availability.
  • Work with the Care Team to ensure that all shadowing, induction training and refresher training, staff meetings, etc are scheduled into Care Support Worker rotas.
  • To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of Domiciliary Care Services.
  • Be accountable for recording and reporting any compliments/complaints, incidents and concerns, and updates on the in-house database and action as necessary in line with company policy.
  • Report and escalate complaints or potential safeguarding issues to your Line Manager in line with company Policy and Procedure, including any issues regarding the legislative requirements concerning the services provided and the staff providing them.
  • To make referrals to external agencies for the provision of aids and adaptations to assist with daily living and heath needs.
  • To monitor and provide in-field training as and when appropriate to Care Support Workers; ensuring that staff are given information on a timely basis; by providing both written and verbal instructions.
  • Carry out Quality Assurance Checks and service satisfaction. To undertake visits to service users (introductory, routine or prompted by feedback from staff) ensuring that electronic records are monitored; updated and the outcome of the visit is recorded appropriately and ensuring that routine visits are maintained within the specified frequency. To monitor the quality-of-service delivery, through visits to clients and staff observations. To complete advanced care plans for service users.
  • To report sickness and authorise annual leave for Care Support Workers in line with Company guidelines, and to contribute to managing attendance at work following Company policies and procedures. This will include maintaining accurate records of sickness absences of team members, interviewing staff on their return to work and completing the paperwork required to monitor attendance at work. Any prolonged or frequent absences should be brought to the attention of the Senior Management Team.
  • To ensure accuracy and completeness of all documentation held in service user’s homes.
  • To maintain all written reports and administration up to date.
  • To maintain close liaison with both the Care Manager and Administrators.
  • To carry out other reasonable tasks and duties from time to time as required.
  • To assist the Registered Manager in holding team meetings for Care Workers.

Annual Wage: £23000

Employer Name & Location: Assisted Lives
The Enterprise Hub - Suite 2.1 
114–116 Manningham Lane 

Working week - contracted hours / full time / part time:
This role is full time and split between Office-based work and out in the field contracted 37.5 hours a week. You will be required to visit service users in their own home or in the community. Full UK driving license is essential, mileage expenses can be claimed.

Number of vacancies & closing date for applications: There are 3 Vacancies available for this role and the closing date would be 31/10/2021. We would be looking to shortlist on 2/11/2021 and hopefully hold interviews on 4/11/2021.

Duration – Permanent

Qualification and educational requirements:
-NVQ 3 (or equivalent) in Health and Social Care.

Essential Skills:
-Good literacy and numeracy skills
-Good presentation skills
-Computer literate
-Understanding of legislation concerned with care provision
-Administrative experience
-Full driving licence

Desirable skills:
-Professional qualification
-Experience as a supervisor or senior care worker or other role within a care -providing organisation

Training provided: An internal Induction Process will be carried out. If Staff want to develop their NVQ’s further, we will provide them with full support.

Additional benefits:
-28 Days Paid Holidays (Including Bank Holidays)
-Training Development Opportunities
-Mileage Expenses Paid
-Sick Pay



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