Jobs, Apprenticeships & Kickstart

Customer Service Advisor - HMRC

Job Description: Are you great with people, helpful and enthusiastic?

If this sounds like you, then you could be the Customer Service Advisor that we're looking for. You’ll be the first point of contact for our customers, providing a first-rate service primarily by phone, also dealing with letter, email and webchat correspondence.

You’ll deal with a range of different customer enquiries and questions, aiming to resolve these first time. No experience is necessary as we’ll fully train you. Our job is to support you while you support our customers.

It’s your enthusiasm, helpful manner and willingness to learn that we need. As this is mainly a telephony role, we would like you to feel comfortable chatting on the phone, writing up notes and be keen to help others.

You'll join a friendly and welcoming team, who will help you reach your potential. This is a great role to start your career with us here at HMRC, giving you real opportunities to progress and develop your career with us or the wider Civil Service if you choose.

Weekly Wage: £408 to £424 Gross

Employer Name & Location: HMRC Leeds/Bradford

Working week - contracted hours / full time / part time: Flexible working, full time, part time, job share

Number of vacancies & closing date for applications: 100, closing date 11.30am Friday 3rd December 2021

Duration – Perm / temp: Permanent

Qualification and educational requirements: None but civil service judgement test will be used

Essential and desirable skills:

  • Great communication skills – both verbal and written
  • Dedication to providing a brilliant service for our customers
  • That you are comfortable handling different types of conversations at pace
  • Ability to provide information quickly and clearly
  • Can-do attitude and a real passion for supporting people
  • Your ability in maths and that you can do basic calculations

Training provided: Yes

Additional benefits:

• Excellent training and career progression
• Competitive pensions
• Learning and development tailored to your role
• A culture encouraging inclusion and diversity

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