Jobs, Apprenticeships & Kickstart

Customer Service Professional (Gateline) - TransPennine Express

Job Description:
Based at Dewsbury Station
To our customers you'll be the face of TransPennine Express so we're looking for individuals who have a genuine passion for customer service and have a warm and welcoming manor.
This role is varied working with customers and colleagues, this could be helping customers with their luggage and any other assistance required to safety help our customers on their way. Or providing train service information, such as train times and platform information, whilst assisting with ticket checking and ticket selling.
Weekly Wage:
£10,703 per annum for 18.5 hours per week. Plus, free travel on TransPennine Express train services for the successful applicants
Employer Name & Location:
TransPennine Express based at Dewsbury Station
Working week:
Part Time, 18.5 hours per week. Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you'll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross cultural and diverse environment. Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes' drive away from the Dewsbury station.
Number of vacancies & closing date for applications:
1 vacancy, closing date listed as 24th January 2022, but vacancies can close earlier due to high volume of applications.
Qualification and educational requirements:
Equivalent practical numeracy skills that can demonstrate, cash handling, understanding numerical information plus  practical literacy/communication skills that can demonstrate, working with key information/processes and with customers would be considered in place of GSCE Maths and English.

Essential and desirable skills:

  • Excellent customer service skills in any context, e.g., retail, care, hospitality, leisure in the good times and the bad.
  • Friendly and approachable manner
  • Ability to speak clearly and confidently
  • Smart and well presented
  • Being able to follow rules and compliance, again in any context, following rules or guidelines in workplace. This is because we have lots of adherence to managing passengers on board safely.
  • Computer literate with the ability to use Microsoft packages
  • Ability to get to and from the above location without relying on the rail service or public transport due to some early shifts start and finish times

Training provided:
Full training will be provided.

Additional benefits:
No two days are ever the same. It’s an exciting time to join TransPennine Express. We also do a great job of looking after our people. We offer:

  • Free TransPennine Express rail travel for you and your family. *Terms and conditions apply.
  • Travel discounts on other train companies including international rail travel after 1 years’ service. *Terms and conditions apply.
  • Friends & family rail travel offers. *Terms and conditions apply.
  • Friends & family bus travel offers*Terms and conditions apply.
  • Final Salary Pension Scheme.
  • Discretionary bonus.
  • Employee Assistance Programme - 24 hours a day, 7 days a week, we make sure there's someone on-hand to offer guidance, advice and useful information for our people when they are experiencing hardship at work or at home’.
  • Structured training and development
  • A personal development plan.
  • Excellent Career Prospects


Please fill out the details below to apply.