Retail Assistant (x3): Age UK Bradford District - Kickstart Placement
The Retail Assistant will work as part of a small team of staff and volunteers in one of our community hubs. The purpose of the role is to support the team in maximising income and achieving sales and other related targets. The key responsibilities of the role are as follows;
- Customer Service - This role is customer facing and there is a huge focus on how to deal with people coming into or contacting our hubs. This includes welcoming customers into the hubs and engaging with them to find out their needs. Telephone or in-person enquiries may be retail based or around accessing information and advice.
- Processing Donations - Sorting through items that have been donated to the charity is a really important part of the role. The Retail Assistant will sort and prepare incoming donations - deciding which items are fit for sale or which items need to be recycled.
- Sales - For sale items will be cleaned, tagged and priced according to set guidelines. High value and/or unique goods will be sold via the most appropriate platform. The Retail Assistant will support the sale of goods in a variety of ways – either in the hub or via one of the Charity’s online sales platforms. The Retail Assistant will also ensure that all electrical items for sale are functional, PAT tested and clearly labelled. The Retail Assistant will actively promote gift aid and process gift aid donations accordingly.
- Housekeeping - Ensure high standards of housekeeping, organisation and cleanliness are kept throughout the premises. Keep merchandise clearly ticketed and priced and stored for distribution. Dispose of un-saleable/damaged stock according to set procedures including recycle processes.
Essential skills, experience and qualifications:
No previous experience is required as full training will be provided, although previous experience or an interest in retail and/or fashion would be preferred. Basic IT and numeracy skills.
The role is customer facing and we would look to appoint individuals with good communication skills, who share our organisational values;
- Person Centred
Number of hours per week:
Working pattern and contracted hours (including any shift patterns):
5 hours per day over 5 days Monday – Saturday, between the hours of 9am to 5pm.
Hourly rate of pay:
National Minimum Wage
Details of employability support:
Full training will be provided. This will be a combination of induction, formal online learning and more informal on the job training.
Training courses include;
- Safeguarding Vulnerable Adults
- Confidentiality and Data Protection
- Health & Safety
- PAT Testing
- Equality & Diversity
Additional online learning resources are available, but not compulsory.
On the job training will involve learning about all aspects of charity retail, as detailed in the job placement summary.
One of our Hub Development Coordinators will be responsible as Mentor for each placement, to ensure that training and support is consistent and meets the needs of the programme, the Charity and the individual.
Age UK Bradford District 22 High Street Queensbury BD13 2PA
If you are interested in this Kickstart Placement, aged 16-24 and claiming Universal Credit, please contact your DWP work coach at your local Job Centre Plus to go through the application process for this placement.