Information Communications Technician - ITVerse LTD

Employer:

ITVerse LTD

Job Type:

Apprenticeship

Closing Date:

07.11.2022

Employer

ITVerse LTD

Contact details

Jackie@itverse.co.uk

Job Description:

  • You will work closely with customers ensuring we respond to clients within Service Level Agreements and ensuring our Service Levels are not breached
  • Logging tickets accurately
  • Proactively monitoring and contacting customers if faults occur on our monitoring platform
  • Answering inbound calls for support requests

Weekly Wage:
£180.36 per week
Working week - contracted hours / full time / part time:
Full time, hours to be confirmed at the interview
Number of vacancies:
1 Vacancy
Closing date for applications:
7th November 2022
Duration – Perm / temp:
18 Months
Qualifications and Level of Education required for role:
GCSE or equivalent English (Grade 4/C) and GCSE or equivalent Maths (Grade 4/C) essential
Driving Licence Required? (Yes/No):
To ask at the interview
Essential and desirable skills:

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical

Training provided:
The apprentice will attend Shipley College one day a week on day release and will study the Information Communication Technician Level 3 standard
Additional benefits:
To ask at the interview

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