Senior Navigator - RSDATG


Bridge Project



Job Type:

Full Time


Bridge Project

Please note this post requires the candidate to hold a full drivers license and access to a vehicle that they will use to visit and transport clients. This service is fully agile and the majority of appointments are sited within the clients accommodation 

Special Provisions: The post is subject to the successful applicant applying and paying for an enhanced disclosure and barring check, the results of which would not necessarily exclude applicants from consideration. 

In addition to carrying a caseload, the post holder will work as a senior member of the team supporting the Service Manager by demonstrating day to day senior navigator leadership and performing a range of delegated tasks from the list of duties noted in the job description. While the Service Manager ultimately holds full responsibility and accountability for the duties listed as part of their role, one of the key purposes of the senior role is to step in and take responsibility when the Service Manager is absent from the project for reasons such as leave, off site at meetings/ training or during any unplanned absence (illness).

For role clarity the additional responsibilities are set out as follows;
• Additional routine duties
• Delegated duties in the absence of the Service Manager
Senior Navigator -August 2022 RSDATG 2
The Service Manager will provide support, training, mentoring and supervision to the Senior Navigator on taking up the additional responsibilities for assurance against delegated duties in the absence of the Service Manager. However, individuals expressing interest in the role must be able to demonstrate that they are currently fully competent in the core expectations of demonstrable experience for the role, as set out in the Persons Specification document.

Key Duties and Responsibilities
• Always ensure that directly employed staff have a manageable workload. Providing supervision (with reflective practice) and support staff to improve service user outcomes through observed practice. Ensuring professional standards are met and best practice is implemented.
• Assure that staff working in the service produce a comprehensive coordinated care package with each service user that is implemented and reviewed to address specific needs of the individual and that treatment is fully integrated with local partners including the clients formal and informal support networks.
• Empower staff to promote hope, empowerment, choices, and opportunities that assist service users reaching their full potential as individuals and community members.
• Ensuring quality of service delivery through data analysis and engaging staff in service quality
improvement planning and where required produce service improvement plans
• Ensure that all safeguarding issues for children and adults are dealt with in accordance with Bridge policies, procedures, and local and national requirements. Work with your team and designated Safeguarding lead to ensure that the practices within the teams enable identification of service users and children at risk. Ensuring that staff are supported and competent in their delivery of interventions that reduce risk.
• Have direct contact by carrying a reduced number of clients on own caseload.

Additional routine duties:
• Support the Service Manager with named casework and casework supervision where delegated and recording all actions in accordance with team and organisational protocols.
• Deal with day-to-day routine enquiries – this includes providing guidance and support to staff on ad hoc case direction and recording all actions in accordance with team and organisational protocols
• To undertake training and mentoring of staff where delegated
• Supporting the advocacy actions for clients including; production of letters, forms, documents, emails, meeting attendance where delegated
• Ensure team timely completion of trackers in accordance with the team protocols.
Senior Navigator -August 2022 RSDATG 3
• To support the management of incidents within the service where delegated
• To support the management of concerns, complaints and allegations raised about the service or
individuals working in the service (staff, volunteers) in accordance with policies and procedures and where delegated.
• Attending internal and external meetings District Steering Groups, delivering talks and training to promote the profile of the services of Bridge throughout the district and beyond where delegated.
• Support data management and monitoring ensuring team comply with data recording and reporting requirements and deadlines.

Delegated duties in the absence of the Service Manager
• Oversee and support attendance management within the team – i.e. coordinating cover of diaries and managing team absence
• Authorise Annual Leave, training and sickness absence.
• To manage all incidents within the programme in accordance with team protocols and organisational polices
• Developing and having oversight of risk assessment plans and provide guidance and direction.
• To manage safeguarding casework and reporting in accordance with team and organisation protocols
• Chair team meetings and ensure notes are recorded and actions undertaken.
• Support data management and monitoring for the unit including completing the end of quarter narrative report, this would be in exceptional circumstances.
• To manage, concerns, complaints and allegations raised about the service or individuals working in the service (staff, volunteers, students) in accordance with policies and procedures.
• To undertake tasks as requested by the Director of Operations or Senior Management Team

Essential Qualifications

  • Educated to diploma/ degree level in a relevant
  • Minimum 3 years equivalent direct experience in substance misuse treatment/ health and social care
  • Relevant experience of supporting others to develop through mentoring, coaching and/or supervision.
  • Experience of effective partnership working relationship management, pathway and protocol
  • Experience of culture and change management, staff engagement, service improvement.

Desirable Qualifications

  • Management qualification
  • Relevant experience of working in a leadership role

Essential Skills, Abilities and Knowledge

Knowledge and experience of delivering services which evidence high performance and quality

Knowledge of relevant practice in relation to safeguarding vulnerable groups, including children.

Ability to lead, inspire and develop a team.

Ability to develop positive working cultures and relationships.

Demonstrate effective communication in a variety of formats to a broad audience.

Ability to apply reasoned non-judgmental analysis to the investigation of incidents (including the death of clients)

Salary: £29,060 Full time 37.5 hrs per week.

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