Highfield Online Digital Contact Centre Course - Back2Work Group
Course Description: This course is aimed at candidates who are looking to work within the contact centre industry or secure work within a contact centre. Learners will receive expert level training and a qualification designed to help them improve their knowledge and abilities to deliver excellent customer service.
Provider and location: Back2Work Group / 5 Days course online completed at home
Date and Duration: Every Monday for 5 Days
Skills/qualifications the course will provide:
- L1 Certicate in Digital Contact Centre Operations
- L1 Award in Personal Resilience and Perseverance
- L1 Award in Understanding Mental Health
Required qualification and educational requirements for attendance: All learners require access to a laptop, tablet, ipad or computer with a working camera on it to complete the course
WIFI required: (Yes)
Please fill out the details below to apply.