Skills and Training Courses

Course Description: This course is aimed at candidates who are looking to work within the contact centre industry or secure work within a contact centre. Learners will receive expert level training and a quali­fication designed to help them improve their knowledge and abilities to deliver excellent customer service.

Provider and location: Back2Work Group / 5 Days course online completed at home

Date and Duration: Every Monday for 5 Days

Skills/qualifications the course will provide:

• L1 Certi­cate in Digital Contact Centre Operations
• L1 Award in Personal Resilience and Perseverance
• L1 Award in Understanding Mental Health

Required qualification and educational requirements for attendance: All learners require access to a laptop, tablet, ipad or computer with a working camera on it to complete the course

WIFI required: (Yes)