Case Studies

To meet ongoing recruitment demands, SkillsHouse supported PTS by promoting the opportunities, sourcing and preparing suitable candidates, and delivering employer‑led assessment centres that allowed candidates to progress without the need for a traditional application or interview process.

Delivery Approach

The programme aimed to match suitable candidates to Passenger Escort Assistant vacancies by providing clear information on safeguarding and role expectations while supporting candidates through employer‑led group assessments and one‑to‑one guidance. SkillsHouse delivered the recruitment through a structured, multi‑stage process involving promotion, initial telephone screening, pre‑assessment activities, and final employer‑led assessments, enabling candidates to demonstrate their skills and professionalism. This approach ensured Bradford Council received a well‑prepared, motivated candidate pool while maintaining high recruitment and safeguarding standards and reducing reliance on traditional application and interview processes.

Impact

The programme delivered positive outcomes for both candidates and Bradford Council by improving safeguarding awareness, increasing candidate confidence and interview readiness, supporting fair and inclusive recruitment, and reducing overall recruitment times. It also helped individuals facing barriers to work progress into meaningful employment.

·       190 candidates matched to Passenger Escort Assistant opportunities

·       35 candidates assessed through employer‑led group activities

·       27 candidates progressed to final recruitment stages

·       12 candidates successfully offered roles within Passenger Transport Services

Due to the scale of the recruitment drive, a reserve pool of candidates was created. These candidates will be fast‑tracked for future opportunities without the need to repeat the assessment centre process, further improving recruitment efficiency for Bradford Council.

Employer Testimonial – Bradford Council (PTS)

“Through the programme, we connected with candidates who demonstrated a strong understanding of the Passenger Transport Services role, alongside key principles such as safeguarding, professionalism, and collaborative working. The structured group exercises provided an effective way of assessing communication skills and role suitability. Overall, the calibre of candidates was high, and the support provided helped make the recruitment process significantly more efficient.”
— PTS Training & Development Officer (SEN)

Client Testimonial

“Thank you to the team for your excellent support throughout my journey. The CV support, workshops, and guidance—particularly the Passenger Transport Services sessions—were invaluable and helped me progress to final selection. I have now been offered the role, subject to DBS clearance, and would highly recommend your supportive and professional team.” (Client A)

Conclusion

This partnership delivered an effective and inclusive recruitment model for Passenger Transport Services, benefiting both Bradford Council and jobseekers. Through strong employer engagement, structured assessment activity, and tailored candidate support, the programme strengthened safeguarding standards, reduced recruitment times, and successfully placed motivated individuals into meaningful public sector roles. The approach demonstrates how collaborative, employer‑led recruitment can achieve high‑quality results while promoting inclusive employment opportunities.